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Frequently Asked Questions
ABOUT US
Hamiltons Chocolates is a family-owned business established in 1986 by Andrew and Sheila Campbell in Broadway, Cotswolds. We specialise in luxury handmade Belgian chocolates, crafted in our UK factory using traditional methods and the finest ingredients.
All our chocolates are handmade in Alcester, Warwickshire, using a blend of Belgian chocolate heritage and English artisan techniques.
Products & Ingredients
We offer a range of luxury handmade Belgian chocolates, including chocolate bars, truffles, creams, gift boxes, and seasonal treats like Easter eggs. All products are beautifully packaged, making them perfect for gifts and special occasions.
Our chocolates are made with the finest ingredients and do not contain unnecessary preservatives.
Absolutely! Our chocolates are perfect for birthdays, anniversaries, corporate gifts, and holidays. We offer premium gift boxes and custom packaging options.
Most of our chocolates are suitable for vegetarians. For vegan options or specific dietary requirements, please check individual product descriptions or contact us directly.
Most of our chocolates do not contain gluten, but cannot be declared as "gluten-free" as they are manufactured in the same factory as products containing gluten. Please refer to the product details or get in touch for more information about allergens.
Ordering & Delivery
You can order online via our website: www.hamiltons-chocolates.co.uk, or visit us in-store in Broadway.
Yes, we offer UK-wide delivery. Orders over £25 qualify for free UK delivery.
Standard delivery usually takes 2–5 working days. During busy periods or for custom orders, delivery times may vary.
Currently, we only deliver within the UK.
Of course! You can add a gift message at checkout, and our packaging is designed to make every delivery feel special.
Shop Information
Our factory outlet shot is located at 11a Arden Forest Business Centre, Alcester, B49 6HW.
Our chocolate and old-fashioned sweet shop can be found at 11 Cotswold Court, The Green, Broadway, Worcestershire,WR12 7AA.
Please check our website contact page or contact us for the latest opening times, as these may vary seasonally.
Payments & Returns
We accept major credit/debit cards and secure online payments.
If there’s an issue with your order, please contact us within 7 days of delivery. Due to the perishable nature of our chocolates, we can only accept returns for damaged or incorrect items.
Corporate & Wholesale
Yes, we provide bespoke corporate gifts and bulk ordering options for businesses and special events. Please contact us for a custom quote.
We work with select independent retailers. If you’re interested in becoming a stockist, please reach out for more information.
Customer Support
You can reach us via email for customer support. Our team is happy to help with any questions or special requests.
Yes, our contact number is 01789 400940.
Other Questions
Currently, we do not have a loyalty programme, but keep an eye on our website for future updates and special offers.
Follow us on Facebook for the latest news, or check our website regularly for updates.