Privacy Information

This Privacy Policy explains what information we collect about you, how we may use it and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Hamiltons Chocolates Ltd a company registered in England and Wales under company number 6797387 and with our registered office at 11 Kingfisher Business Park, Redditch, Worcestershire, B98 8LG, is committed to protecting and respecting your privacy.

The purpose of this policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.hamiltons-chocolates.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and The EU General Data Protection Regulation (GDPR), the data controller is Hamiltons Chocolates Ltd, Unit 11a, Arden Forest Business Centre, Arden Road, Alcester, B49 6HW.

1 DATA GATHERING
We may collect and process the following data about you:

• Information you give us. Information that you provide by filling in forms on our site hamiltons-chocolates.co.uk (our site) or information provided to us by you via phone, e-mail, social media or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. The use and storage of this data is covered by our internal GDPR compliance policy. A copy of which is available on request.
• Information we collect about you. When you visit our website we automatically collect the following data:
• Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
• Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Cookies are pieces of data stored on your hard drive so your privacy is in no way compromised. You may deactivate cookies in your web browser, or clear them from your browsing data.

2 WHERE WE STORE PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work on our behalf. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on a secure server operated by www.stackcp.com. Any payment transactions will be made using PayPal or Global Payments. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law under EU and national consumer rights regulation or until relevant storage requirements from financial and tax authorities expire. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

3 USES MADE OF THE INFORMATION
We use information held about you in the following ways:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
• To notify you about changes to our service, changes to our site or others changes which might otherwise affect you.
• To identify visitors to the site.
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
• To provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by e-mail with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.
• To allow you to participate in interactive features of our service, when you choose to do so.

4 DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Occasionally, we may need to appoint other organisations to carry out some activities on our behalf. These may include, for example, data storage or processing activities, website hosting and marketing services, delivery services and shipping of products, the collection and analysis of ratings, reviews and other feedback you provide about our products and services. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this Privacy Policy.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

5 YOUR RIGHTS
Access to information. In accordance to the Act:

• You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.
• You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
• You can also exercise the right at any time by contacting us at sales@hamiltons-chocolates.co.uk.

Your Rights under the Data Protection Laws
The EU General Data Protection Regulation (GDPR) provides the following rights for individuals:

1. The right to be informed by making it as clear as possible on how we will process data, who will process it, and where it could end up.
2. The right to request access to the personal data we hold about you.
3. The right to correct inaccurate information held by us.
4. The right to deletion when data is no longer legitimately necessary.
5. The right to restrict processing, where relevant.
6. The right to data portability, where you can request your data and ask for it to used elsewhere.
7. The right to object against any processing that is not required to undertake our contractual obligations.
8. The right to restrict automated decision making and profiling.
9. You can obtain further information about data protection and privacy laws by visiting the Information Commissioner's website at: ico.org.uk/for-the-public

6 CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

7 CONTACT
If you have any queries regarding this Privacy Policy or wish to request a copy of the personal information we hold about you, then please contact us at sales@hamiltons-chocolates.co.uk

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us at sales@hamiltons-chocolates.co.uk

Correct/Update
This site gives users the following options for changing and modifying information previously provided.

Send an email to us at sales@hamiltons-chocolates.co.uk